Download BookA Guide to Customer Service Skills for the Service Desk Professional

[Get.JF1F] A Guide to Customer Service Skills for the Service Desk Professional

[Get.JF1F] A Guide to Customer Service Skills for the Service Desk Professional

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Book Details :
Published on: 2014-05-07
Released on: 2014-05-07
Original language:

A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL, the definitive service desk text now available in a fully revised fourth edition, teaches technical professionals the skills and work habits needed to successfully interact with customers and achieve job satisfaction. Each chapter describes a specific business skill, soft skill, or self-management skill required to deliver effective technical customer support while providing proven, how-to techniques for mastering that skill. Research and references have been updated in each chapter, and the latest ITIL vocabulary and concepts are reflected throughout the text.Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version. Resource Center for Customer Service Professionals Wide selection of help desk call center CRM and customer satisfaction training seminars certifications books and videos. Join the SDI service desk community SDI Membership Join the SDI service desk community. Gain access to the leading source in industry intelligence ... Guide to the Accessibility Standards for Customer Service ... Guide to the Accessibility Standards for Customer Service Ontario Regulation 429/07 Advanced Customer Service Training for IT Staff - Don R ... Customer Service TrainingLearn Customer Service Skills Our work in IT is to help our end users work more productively creatively and efficientlyand to be ... Professional Receptionist (Excellent Telephone and ... Messengers Drivers & Courier Drivers Single: R4000.00 (R4560.00 incl. VAT) Read More Office Cleaning & Tea Assistants Programme Single: R4000.00 (R4560.00 incl ... Customer Service: The Importance of Quality Customer Service Customer Service Skills. One of the most important customer service skills you can develop is the ability to understand and effectively respond to the customers ... Customer Service Skills for the Help Desk Professional ... Customer Service Skills for the Help Desk Professional by Neil Kokemuller The Service Desk Institute SDI About Us The Service Desk Institute . Our Mission & Vision. The SDI mission is to inspire service desks to be ... Customer Service Group Skill Training Guides: Skills and ... Newsletters books and free online resources for improved customer service call center and help desk operations including tools for enhancing rep training morale ... International Customer Service Association - ICSA ICSA is dedicated to promoting the development and awareness of the customer service profession through networking education and research.
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